Privacy Policy

This Privacy Policy outlines how True Fortune collects, uses, protects, and discloses the personal information of its players. We are committed to safeguarding the privacy of our users and ensuring that their data is handled responsibly and in accordance with applicable data protection laws in the United Kingdom. Understanding this policy will help you know your rights and our obligations concerning your personal data.

Information We Collect

To provide and improve our services, we collect various types of information from our players. This data is essential for account operation, security, and regulatory compliance. The information we typically collect includes:

Personal Identification Data: Your full name, date of birth, and copies of identification documents required for Know Your Customer (KYC) verification.
Contact Information: Your email address, telephone number, and current residential address.
Financial Information: Details of payment methods used for deposits and withdrawals, such as partially masked card numbers or e-wallet account identifiers.
Transaction History: A comprehensive record of all your bets, winnings, deposits, withdrawals, and other account transactions.
Technical Data: Information such as your IP address, browser type and version, device information, and login data collected automatically when you visit our site.
Communications: Records of your correspondence with us, whether through live chat or email, to ensure quality customer service.

How We Use Your Information

Your information is used strictly for legitimate purposes. The primary use is to set up and manage your player account, process your financial transactions, and provide you with seamless access to our gaming services. We also use your data to comply with our legal and regulatory duties, such as verifying your age and identity to prevent fraud and underage gambling. Furthermore, this data helps us enforce our commitment to player safety, and you can find more details on our True Fortune responsible gambling page. We may also use your contact details for marketing communications, which you can opt-out of at any time.

True Fortune does not sell your personal data to third parties. We may, however, share your information with trusted partners to deliver our services effectively. These partners include payment service providers who process your transactions, game providers whose content you access, and regulatory or law enforcement bodies when we are legally required to do so. All third parties are contractually obligated to protect your data and treat it in accordance with the law.

Data Security

Protecting your information is a top priority at the casino True Fortune UK. We implement robust technical and organisational security measures, including SSL/TLS encryption, to safeguard your data against unauthorised access, alteration, or disclosure. Access to your personal data within our organisation is strictly limited to employees who have a legitimate business need to know.

Your Rights and Choices

As a user in the United Kingdom, you have several rights regarding your personal data. You have the right to request access to the information we hold about you, to ask for corrections to any inaccuracies, and, in certain circumstances, to request its deletion. You can also object to or request a restriction on certain types of data processing. To exercise any of these rights, please get in touch with our customer support team.

Cookies Policy

Our platform uses cookies to improve your user experience, ensure essential site functionality, and gather analytical data. Cookies are small text files stored on your device that help us remember your preferences and understand how you interact with our website. You have full control over your cookie preferences and can manage them through your browser settings.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our operational practices or for legal and regulatory reasons. Any modifications will be posted on this page, and where the changes are significant, we will notify you directly via email. We encourage you to review this policy regularly to stay informed about how we protect your information.