Responsible Gaming

At True Fortune, we are dedicated to providing a secure and enjoyable entertainment environment for our players. We believe that gaming should always be a positive experience, viewed as a form of leisure and not as a means of financial gain. Our framework for responsible gaming is designed to empower you with the tools and information needed to manage your play effectively. We encourage all our patrons at the True Fortune to familiarise themselves with these resources and to always play within their limits.

Our Commitment to Responsible Gaming

Our commitment extends beyond simply offering games; we strive to cultivate a culture of care and responsibility. We proactively monitor for signs of problematic play and provide transparent tools that help you maintain control over your gambling habits. We believe in transparency and providing players with all the necessary information to make informed decisions. You can learn more about our operational ethos on the True Fortune about us page. Our support team is also trained to offer guidance and assistance regarding responsible gaming practices should you ever need it.

Tools to Help You Stay in Control

We provide a suite of account management tools designed to help you play responsibly. These can be accessed and configured within your player account settings at any time. We strongly recommend setting limits before you begin playing.

Deposit Limits: Control the maximum amount of money you can deposit into your account over a daily, weekly, or monthly period.
Loss Limits: Set a cap on the maximum amount of money you can lose from your deposits during a specified timeframe.
Wager Caps: Limit the total amount of money you can bet or wager within a set period.
Session Timers: Manage the amount of time you spend playing with on-screen reminders that help you keep track of how long your session has been active.
Cooling-Off: Take a short break from gambling, ranging from 24 hours to several weeks. During this period, you will not be able to deposit or play.
Self-Exclusion: If you feel you need a longer break, you can self-exclude for a period of six months or more. This action will block access to your account and prevent you from opening new ones.

Identifying Signs of Problem Gambling

Recognising the signs of problem gambling is the first step toward regaining control. It’s important to be honest with yourself about your habits. Some common indicators may include spending more money or time on gambling than you can afford, chasing losses, gambling affecting your personal relationships or work, or feeling stressed and anxious about your gaming activity. If you recognise any of these behaviours in yourself, it may be time to use our responsible gaming tools or seek external support.

Seeking Professional Help

If you are concerned about your gambling or that of someone you know, several independent organisations in the United Kingdom offer free, confidential advice and support. These professional bodies are equipped to provide specialised help. We recommend contacting one of the following:

GamCare: A leading provider of information, advice, and support for anyone affected by gambling problems.
BeGambleAware: Offers free, confidential help and promotes public understanding of gambling-related harm.
Gamblers Anonymous: A fellowship of individuals who share their experience, strength, and hope to solve their common problem and help others recover from a gambling problem.

Preventing Underage Gambling

True Fortune enforces a strict policy against underage gambling. It is illegal for anyone under the age of 18 to open an account or play on our platform. We utilise verification systems, including Know Your Customer (KYC) checks that require photo ID and proof of address before a first withdrawal, to confirm the age and identity of all our players. Any accounts found to be operated by a minor will be immediately closed, and any winnings will be forfeited. We also advise parents to use filtering software to prevent minors from accessing gambling websites.